We ship worldwide with DHL Express trackable service. It usually takes 3-8 days for deliveries within the United States and 5-10 days for deliveries outside United States. Sometimes due to certain conditions, we need to delay delivery for several days, in which case we will contact you and let you know.
There are several steps to prepare for the shipment :
Submit an export permit as a condition for making a phytosanitary certificate
Laboratory tests to check which plants are sent are really healthy
Making phytosanitary certificates and re-checking by the plant quarantine agency, the ministry of agriculture
Shipping to DHL
What is phytosanitary certificate? Phytosanitary certification is used to attest that consignments meet phytosanitary (regarding plants) import requirements and is undertaken by an NPPO (National Plant Protection Organization).
So this is a must-have Phytosanitary certificate for every purchase
Due to service overstatement and quarantine rules, the delivery service may experience disruption in the next few weeks. We pack all the plants with care but if the parcels get stuck in transit for days, the plants will definitely not be happy and the inspectors won’t return them. Please only buy now if you are willing to accept this risk as we will not be able to recover any losses resulting from delayed delivery services.
Something happens. We will accept returns without question if you notify us within 14 days of receiving the plant. If so, please send the factory back to us safely in the same packaging and we will issue a refund within 1-2 business days of receiving it.
Once we have delivered the package at the DHL office, the rest is out of our control and we cannot be held responsible for any disruption, delay and loss of goods on DHL’s services, but we will do our best to claim compensation from the DHL office according to their responsibilities. terms of service.
If the package is lost in transit, we will claim a refund from the DHL office and, if successful, will issue you a refund (usually up to $ 50 per package).
If the plant arrives damaged or in distressing condition, we will investigate each case one by one to understand what happened. If we fail to pack properly, we will replace or return the item.
If delivery takes too long, we will try to claim compensation from DHL, but we cannot guarantee that it will work. This is something that is beyond our control.
One more thing. Some European islands restrict the import of live plants and / or require additional documentation which we are unable to provide. Also for buyers from the United States purchasing over 12 plants must have an import permit. Please ensure that you are aware of your local regulations before ordering as we are not responsible for packages held in such cases.
By Ordering plant, customer agree to be bound by the term & conditions.